Refund Policy
1. Introduction to Refund Policy
We want you to be happy with your purchase. If you're not satisfied for any reason, this policy describes how to return or get a refund or exchange.
2. Return Eligibility
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Items must be returned within 30 days of delivery.
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Returned items must be unused, undamaged, and in original packaging.
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Proof of purchase (order number etc.) is required.
3. Non-Returnable or Exempt Items
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Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.
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Items damaged by customer misuse or altered after delivery will not be eligible.
4. Return Process
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To initiate a return, contact customer service at [info@chicandnifty.com] with your order number and reason for return.
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Package the item securely in the original packaging if possible.
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Ship the item back to the address provided by customer service.
5. Return Shipping Costs
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Customer pays for return shipping, except in cases of defect, error, or if otherwise specified.
6. Refund Processing & Timeframe
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Once we receive the returned item and inspect it, we process refund within 5-10 business days.
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Refund will be issued to your original payment method.
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If anything is missing or item is damaged beyond restocking standards, a partial refund or denial may occur.
7. Exchanges & Replacements
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If you want a replacement for a defective item or wrong item shipped, contact us.
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We will replace subject to stock availability.
8. Damaged or Defective Items
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If your item arrives damaged, please contact us within 48 hours with photos.
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We will arrange repair, replacement, or refund.
9. Gift Returns
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For gifts, if you have the receipt or order number, returns and exchanges follow the same process.
